Nurse Maude under Covid-19 Level Orange

Nurse Maude, in common with all health providers, is responding to the Omicron variant of the Covid-19 virus spreading in New Zealand.  Thankfully, the risk of serious illness from this variant is low compared to initial strains of the virus and our protection is greatly increased thanks to vaccination.

One of the biggest concerns about Omicron is the potential impact on the workforce.  Even with the milder impact, those testing positive will be required to isolate for at least a week.  We are therefore planning for a period of disruption to our normal level of service as staffing levels will likely decrease.

Our staff meet the requirements of the Mandatory Vaccination Health Order and subsequent amendment, for all health and disability workers.

Vaccination is the best protection against COVDID-19.  We strongly encourage everyone to get vaccinated to to get their booster shot.

Thank you for your understanding and patience as we continue to provide care and support for those who most need it.

Jim Magee – Chief Executive

Community Services

(Homecare & Community Nursing)

We will continue to check on your health before entering your home, wear a mask and if possible, socially distance while providing your support.

We know that at times the questions we ask can be repetitive, but we need to ask them to keep everyone safe.

There will be times when we need to prioritise care so we can continue to look after our most vulnerable clients.  While we will always try to contact you personally, the best place to find information about how we will be providing care will be on our website and Facebook page.

If you or your next of kin has an email address you would like us to contact you on, please let us know by emailing us that address to

Nurse Maude Hospital

  • Visiting hours are between 10:00am and 5:00pm, seven days a week and must be pre-arranged through the Hospital Admin team, Monday to Friday 8:30am to 4:30pm.
  • At reception you are required to scan your COVID QR Tracer app, show your COVID passport for scanning and complete an Entry Declaration.
  • There is a limit of one person per visit, and a maximum of two visits per day.
  • All visitors will be required to wear a face mask when visiting inside the facility – no vented or cloth masks

Visits by unvaccinated people and children under the age of 12 will be permitted in a designated area.  The visits continue to be pre-arranged during the weekly only, between 10:00am and 5:00pm and masks will still be worn during the visit.

Hospice Palliative Care Service 

Hospice Inpatient Unit

Patients in the Nurse Maude Hospice Inpatient Unit may have a maximum of two visitors at a time. Exceptions will be considered on a case by case basis.

Visitors are welcome any day of the week between 10am and 5pm and outside of these hours by arrangement – phone 03 375 4274 and ask for the Clinical Nurse Manager.

Visitors will be required to wear a surgical face mask at all times and will need to complete a health declaration on arrival which asks you to confirm that you do not have symptoms of COVID-19 and have not been in contact with anyone who is symptomatic.

It is very important that you do not visit if you have any of the following symptoms:

  • A high temperature
  • A new cough
  • Loss or change to your sense of smell or taste
  • Feel generally unwell

Please sanitise your hands at the hospice entrance and keep a two metre distance from other people.

All communal areas including the Whanau Room and open plan lounge area of the Hospice are closed and you will  be expected to remain with the person you are visiting in their room.  If you require assistance, please use the patient call bell in the room.

Community Service

Prior to any consultation, we will contact patients by phone.  Our team will ask questions about each individual’s general health and any new problems they may be experiencing.  They will also ask whether they have any reason to think they may have been exposed to Covid-19. This will guide us on who is best placed to speak with each person and make a plan for their care.

We will ask all patients if they have access to a smartphone, the internet and a computer to help us consider how we best support them.

We will offer a lot of our care and support via phone or using virtual consultations. We will also continue to offer home visits when required, and our team will be fully equipped with Personal Protective Equipment (PPE).

If someone is identified as requiring inpatient care, this will be considered in the usual way, ensuring priority is given to those most in need.

If you have any concerns about service provision, please contact Jane Rollings, Service Manager at or phone 03 375 4274.

Open for business 

All our Hospice Shops have a No Mask, No Entry, No Exemptions policy as they are part of Nurse Maude.  Thank you for keeping our customers, staff and volunteers safe.

Health & Mobility Shop – if you have a mask exemption, please wait at the door and someone will come and serve you.

  • Hospice shops (no mask, no entry, no exemptions)
  • Nurse Maude Online shop  
  • Supply Department, 95 Fitzgerald Avenue
  • Maudes on Trademe


For more information on Covid-19 go to the Ministry of Health Covid-19 website


Potential impact to home support services if COVID-19 becomes widespread

The COVID-19 Omicron variant is likely to spread through communities.

Home and Community Support Services (HCSS) workers and their whānau may get ill with the virus or be required to self-isolate due to being a close contact. Therefore, some workers will be temporarily unavailable while they recover from COVID-19 or complete self-isolation. This is likely to create some workforce shortages.

In anticipation, a number of measures have been taken to protect you and your support worker from getting COVID-19, such as making staff vaccination mandatory and providing Personal Protection Equipment (PPE). Planning is underway for client support if the number of staff is reduced.

It is important to let you know in advance that homecare organisations will need to prioritise services for clients who require support to remain safe in their home. This may mean that some of the support you are currently receiving will be reduced or suspended for a short period of time.
Homecare organisations will update you with additional information as needed and they will let you know when services might return to normal.
You may want to contact family members and/or friends to plan for your support, should a support worker not be available to provide your usual care.
Below are some frequently asked questions that may be useful:

Homecare organisations may need to:
• reduce or cease housework services,
• reduce the number of support visits,
• change the support worker and/or time and frequency that you currently receive a service.

How will I know if I’m affected?
Your homecare organisation representative will contact you and advise of any changes that may be needed to your regular homecare service delivery.

Who do I contact for more information and how can I discuss urgent care needs with my homecare organisation?
Please call your homecare organisation directly — please keep in mind their busiest time is from 7:00am to 10:30am. If you need to call them, please call between 10.30am and 5.00pm.

What can I do?
Funders and service providers will try to minimise COVID-19’s impact on home care service delivery. However, during this period, you may want to organise family/whānau or friends to temporarily help with your housework or personal care. If you choose this option, you may ‘opt out’ of a homecare service for this period. Please notify your homecare organisation by phone — as above, please call between 10.30am and 5.00pm. It is also critical to let your homecare organisation know if you or a family/ whānau member or someone living with you in your home become unwell, are waiting for a COVID-19 test or have been told to self-isolate. This enables your homecare organisation to provide support appropriately.

We understand these steps present challenges for you, your carers and your whānau. Please be assured providers will do their best to meet your needs during this time.

COVID-19 Information for Nurse Maude Staff

If you are feeling unwell and develop any of the following symptoms (cough, sneezing, runny nose, fever, temporary loss of smell, sore throat and / or shortness of breath) please do not come to work.  Inform the Service Centre immediately and get yourself tested. Please stay home until you receive a negative result and for a period of 24 hours after your symptoms have stopped.

Please follow the instructions in the detailed email from us with guidance on self-isolation, being a close contact and feeling unwell.

Information and guidance can also be found at  Unite against COVID-19 (

Thank you for your support. Together we can get through this.

Nurse Maude sites under Covid-19 Level Orange

When visiting any Nurse Maude site or facility you are required to wear a mask.

Information specific to the service you wish to access or visit can be found on our Covid-19 Information page.

Thank you for helping us to keep our community safe.