Service delivery now that we are at Alert Level 2

Homecare, District Nursing, Continence, Stomal, Diabetes Nurse Specialist, Wound Clinic, Infusion centre, Dietitians

Home Visits

District nurses, specialist nursing services and home support workers will continue to ask each client a series of questions from a distance of 2 metres before they begin tasks. It may be a little frustrating that they ask the same questions at each visit, but someone may become unwell at any time.

We continue to prioritise care, so clients are cared for and safe.  The Ministry of Health has advised that we need to cease non-essential tasks wherever possible, such as housework and, again where possible, and where a family member lives on the same property, care is provided by one person in the family.  This significantly reduces close contact and therefore risk to your loved one.   We will continue to work with you and your family/whānau to discuss options.

Palliative support and any nursing assessments required will initially be done by phone and if, after a telephone assessment, we find a visit is needed, we will arrange this.

For those living with family, we will teach family members how to provide care e.g. applying eye drops or managing dressing changes. This can either be by telephone or video messaging such as Skype. We will support and work with you and your families to manage this.

If you become unwell, please phone Healthline on 0800 358 5453, and the Nurse Maude call centre as soon as possible:

  • Canterbury 03 375 4200
  • Nelson Marlborough: 0800 687 639
  • Wellington/Hutt Valley 0800 687 638

Specialty Clinics

The Specialty Clinics are open for appointments with additional screening prior to attending and screening upon entrance to the clinic.

Workforce wellness

We are connecting with our workforce regularly to ensure they are well at work.  They are being vigilant about their own health and know to stay away from work if they think they’re becoming unwell.  They aware of the MoH requirements for when they can return to work.

Staff training for this situation

We want to reassure you that our staff are well trained and are being regularly updated both about the situation in our communities and about what they need to do to keep you safe. These measures include:

  • following Ministry of Health guidelines and requirements
  • a very strong focus on impeccable infection prevention measures
  • wearing personal protective equipment (PPE) where and when it’s appropriate . More info here.
  • training in the use of personal protective equipment (PPE)

If you have queries or concerns, please contact the Nurse Maude call centre on

  • Canterbury 03 375 4200
  • Nelson Marlborough: 0800 687 639
  • Wellington/Hutt Valley 0800 687 638

The Ministry of Health Covid-19 website is also very helpful


For the latest information on Coronavirus, click here to take you to the Ministry of Health’s website – their information is under active review and updated daily.

The Health & Mobility Shop is open but we encourage you to place your orders by phone (03) 375 4240 or online at

All Hospice Shops are now open.

Maudes on TradeMe is open for business.


Letter from Nurse MaudeLetter from CDHB to HCSS clients