Nurse Maude under Covid-19 Level Orange

Our staff meet the requirements of the mandatory vaccination Health Order for all health and disability workers.

We know that vaccination is the best protection against COVID – 19 and we continue to strongly encourage everyone in our communities to get vaccinated.

Please read the update from the Ministry of Health (see Mandatory Vaccinations opposite). It’s important that you understand how organisations like ours are prioritising work and continuing to ensure that the people who are in the most need receive support first.

Kia atawhai – Be kind

Community Services

(Homecare & Community Nursing)

We continue to operate under Ministry of Health directives and will be providing regular support.  Our staff will still be wearing masks, completing wellness checks on you and those you live with, and following physical distancing rules.

Please let us know if you, or any member of your household is unwell and we will reschedule your visit.

For more information, or if you have any questions regarding your support, please contact Nurse Maude:

  • Canterbury – 0800 687 736
  • Nelson/Marlborough – 0800 687 739
  • Wellington/Hutt Valley – 0800 387 738

Nurse Maude Hospital

We are open for visiting. However, please continue to follow our proactive steps:

  • On arrival, you must log in with the QR code or complete the contact tracing sign-in sheet located at the reception.
  • All visitors must sign in via the computer at reception.  As part of this, you must read and agree to a Health Declaration.
  • Face masks remains mandatory while visiting.
  • Visiting hours are between 10am – 5pm and limited to a maximum of 2 visitors per day
  • Visits must be booked in advance by contacting the Hospital Admin team during normal business hours (Monday to Friday) at  or  03 375 4145)
  • No children under 12 to visit unless be prior arrangement with the facility manager. The RN on duty will then be notified of any exceptions that have been granted.
  • Where possible conduct visits in resident’s rooms, maintain 1m physical distancing, or if you can physically distance in lounges.

Please remember our residents are in their “care home bubble” and we are doing everything we can to keep them safe from any potential outside infection source. We know that these restrictions have an impact on everyone, however they are for our residents’ safety. We are closely following the Ministry of Health updates and will review our instructions as new information comes to hand.

Please remember:

  • Do not come to visit if you feel at all unwell, e.g. have a temperature or have any gastro / cold / flu symptoms.

Thank you again for your understanding and for your ongoing help to maintain the safest possible environment for all loved ones in our care.

Hospice Palliative Care Service 

Visitors to the Nurse Maude Hospice are welcome any day of the week between 10am and 5pm and outside of these hours by arrangement – phone 03 375 4274 and ask to speak with the Clinical Nurse Manager.

Patients in the Nurse Maude Hospice may only have two visitors at a time.  Visitors must wear a face mask at all times and complete a health declaration on arrival to confirm that they do not have symptoms of COVID-19 and have not been in contact with anyone who is symptomatic. Visitors must sanitise their hands at the hospice entrance, keep one metre away from other people and remain in the room of the person they are visiting.  The patient call bell can be used if assistance is required.

All communal areas including the Whānau Room and open plan lounge area in the Hospice are closed.

Please do not visit if you have any of the following symptoms.

  • A high temperature
  • A new cough
  • Loss or change to your sense of smell or taste
  • Feel generally unwell

Community Service

Before any consultation, we will contact patients by phone and ask questions about their general health, any new problems they may be experiencing and if they have any reason to think they may have been exposed to COVID-19. This will guide us on who is best placed to speak with each person and make a plan for their care.

If patients have access to a smartphone, internet and a computer they can help us consider how we best support them.

We will offer a lot of our care and support via phone or using virtual consultations. We will also continue to offer home visits when required, and our team will be fully equipped with Personal Protective Equipment (PPE)

Priority for inpatient care is given to those most in need.

Thank you for helping us keep our vulnerable patients, visitors and staff as safe as possible.

If you have any concerns, please contact Jane Rollings, Service Manager at or phone 03 375 4274.

Open for business 

Please wear a mask when you visit our retail stores and adhere to physical distancing protocols

  • Health & Mobility Shop, 245 Wairakei Road
  • Hospice shops
  • Nurse Maude Online shop  
  • Supply Department, 95 Fitzgerald Avenue
  • Maudes on Trademe


For more information on Covid-19 go to the Ministry of Health Covid-19 website


Mandatory Vaccinations

Home & Community Support Workforce Advisory 

The mandatory vaccination order has been legislated to keep our population safe and allow our health and disability support system to continue to function.  We know that many people who have health issues, including people with a disability and older people, are more likely to become very unwell due to  COVID-19. This is why getting as many people vaccinated as possible is so important.

A number of health and disability support workers have chosen not to be vaccinated.  This means providers may need to reduce services and focus support to those most in need.

Until the workforce is able to return to existing levels, providers will need to prioritise those supports which are essential to keeping our population safe at home.  This may mean reducing or stopping household management services and may mean reducing the number of visits to some clients.

If you receive home and community support services and are concerned about what this might mean, please communicate with your provider about your needs and their ability to meet those needs over the next few months while the workforce issues are addressed.

You can find the main mandatory vaccinations page here

and the exemptions process here:

There is also a dedicated email for queries about the Order

Nurse Maude sites under Covid-19 Level Orange

When visiting any Nurse Maude site or facility,  you are required to sign in using the tracer app or manually sign a register, and wear a mask during your visit.

Thank you for helping us to keep our community safe.