Terms and Conditions of Sale
These terms and conditions of sale apply to all purchases from this website. By purchasing from our website you are deemed to have accepted these terms of sale which are binding.
Any variation to the terms will be effective immediately upon posting of the amended terms of sale on the website.
All prices are stated in New Zealand Dollars (NZ$) and include GST.
Availability: We will attempt to contact you if a product you have ordered is not in stock at the time your order is processed.
Nurse Maude sells products in good faith and stands by its responsibilities under the Consumer Guarantees Act.
Nurse Maude has made every effort to ensure the content of this website is current, accurate, and complete. We will correct any error or inaccuracy that is brought to our attention.
All disposable and washable incontinence pads, pull-ons, nappies and briefs have a size and an absorbency level. Please be careful with your choice of product and size and choose a product that best fits these requirements. (We are unable to offer refunds or exchanges if you choose incorrectly.)
Returns and Refunds
Please choose products carefully as we will not refund goods if you change your mind, or if the item you purchased is no longer required.
If you find that there is a problem with any product you have purchased from us, please contact us immediately.
The return of faulty or incorrect goods must be made within 28 days of purchase. We reserve the right to request that the original goods be returned to us before we send replacements.
No open packets of any disposable product will be accepted for return.
Proof of purchase (ie copy of receipt) must be included with any product being returned.
In the event that a refund becomes necessary we will contact the customer to obtain the necessary details. We regret that we are currently unable to refund directly back to a customer’s credit card. Any refund owing will be paid into a customer’s nominated bank account.
If a product is temporarily unavailable it will be placed on back order and you will be notified. If an item on backorder cannot be sourced in 10 days from date of purchase we will refund you for that item.
We collect and hold personal information from you when you fill out the forms in our website shop. We store this information with SmallFish Limited and our service providers who supply our website to us. We also provide this information to DPS Payment Express so they can take your payment on our behalf.
Also, when you use our website shop a cookie (which is a small text file) will be loaded onto your computer. The purpose of the cookie is to identify you during your session. You can change the settings on your browser so that you will not receive any cookies. However, if you choose to do this you may not be able to make a purchase in our website shop.
We and our service providers use your personal information to supply you with the goods and services you have purchased from us, to obtain payment, to contact you in the event that there is a problem with filling your order. We and our service providers can use your personal information in an aggregated form in which you cannot be identified (for example, to analyse sales patterns).
Except as identified in the last paragraph, we and our service providers will not otherwise use that information (for example, your personal information will not be provided to others for purposes other than as outlined in the last paragraph, such as selling customer lists (unless required to do so by law)).
If you haven’t correctly provided your information to us we may not be able to deliver the goods and services to you properly, or provide you with a refund if we’ve decided to refund any money to you. We reserve the right to cancel your order if you supply us with incorrect information.
Under the Privacy Act 1993 you have rights to access and correct the personal information you provide to us.