Nurse Maude Homecare seeks client feedback.

30 July 2024

Nurse Maude Homecare seeks client feedback

 

September 2024, Nurse Maude is undertaking a survey of people’s experiences of our home and community support services, along with other providers throughout New Zealand.Client feedback will help us understand what’s working for clients and where we can improve our services.


Invitations will go out by email and text message to a selection of people who are receiving or have recently received home and community support services from us.


If you would like give feedback, but have not received an invitation, you can provide feedback using the form on the Contact Us page of our website. Please email info@nursemaude.org.nz to add your email address to your Nurse Maude records for future surveys, by emailing info@nursemaude.org.nz.

The survey is nationwide and has been developed by Te Tāhū Hauora Health Quality & Safety Commission. It is being run for us by Ipsos, an independent research company. The survey is voluntary and anonymous (your answers will not be connected to you in any way).

The survey is free, will take no more than 15 minutes to complete and if you use Spark, Skinny, One NZ (Vodafone) or 2degrees there is no data use fee.

Your responses are submitted as you go through the survey. You can move backwards to change your answers by clicking the “Previous” button at the bottom of the page. If you use the “Back” button on your internet browser or mobile phone you may get taken out of the survey, but you can return to where you were using your login code. Your earlier responses will have been saved.

Complete later.

If you would like to return to your survey to complete it later, close the window and then when you are ready just return to the link provided in the email or text message and re-enter your login code. Your earlier responses will have been saved.

Bright hospital room with two beds, windows, a table, and a sink in the foreground.
14 May 2026
Nurse Maude welcomes the Government’s announcement of 15.5 million in additional funding for paediatric palliative care, recognising the difference this will make for children, young people and their whānau across Aotearoa. Louise Zacest, Chief Executive of Nurse Maude, says the investment acknowledges the complexity and importance of providing compassionate, specialist care at some of life’s most challenging times. “Caring for children with life-limiting conditions, and supporting their families, requires highly skilled, multidisciplinary teams and a strong network of services. This funding is an important step toward strengthening that support for families when they need it most.” In Canterbury, Nurse Maude already provides specialist paediatric palliative care both in the community and within its hospice, supported through a combination of its own investment and the generosity of its community. “We are proud to have specialist paediatric palliative nurses as part of our team, delivering care wherever it is needed — whether that’s in a child’s home or in our hospice,” says Zacest. Nurse Maude’s new hospice, opening on 17 June, has been thoughtfully designed to support children and their families, including dedicated paediatric facilities and an adjoining room so whānau can stay close to their child during inpatient care. This space has been made possible through a generous bequest from Cantabrian Mr Cyril Smith.
Smiling man with “Delivering trusted, quality care since 1896” text and 130-year anniversary badge on blue background
1 May 2026
We are delighted to share that Nurse Maude has been recognised in the Reader’s Digest Trusted Brands awards, receiving a Highly Commended award in the “Home Health Care” category in both 2025 and 2026.