Hospice Palliative Care Service

We're here to provide specialist palliative care – whether it be physical, emotional, spiritual or social support. Our professional team will do their very best for you when you need them most.

Hospice Palliative Care

Palliative care helps adults and children with a life-limiting illness live their life as fully and comfortably as possible. Palliative care identifies and treats symptoms which may be physical (taha tinana), emotional (taha hinengaro) , spiritual (taha wairua), or social (taha whānau). Family/whānau and friends can also receive practical and emotional support.

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Care & support when you need it most

Nurse Maude provides a range of specialist hospice palliative care services for those living in Canterbury. All services are free to patients and their families/whanau.


Referrals for specialist palliative care can be made by any health professional. Most patients have their palliative care needs met by primary providers such as district nursing teams and GPs. The Hospice Palliative Care team are specialist providers and are skilled at monitoring and supporting patients at home, in aged care facilities, or in the hospice inpatient unit, who may have more complex or challenging symptoms causing concern. The team always works alongside the district nurses, GPs, and other health professionals to provide the best possible care.



Patients and their families/whānau may self-refer for counselling.

Help us improve our service

If you would like to provide feedback on any aspect of the Hospice Palliative Care Service, please complete the short survey below. Your feedback is important to us and helps us to continually improve the service we provide to our patients and whānau. Thank you.

Feedback Survey
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Our position on the End of Life Choice Act 2019

We will follow our responsibility in accordance with the End of Life Choice Act 2019 if a patient wishes to explore assisted dying. We respect all views, and we will continue to provide the best care possible to patients and their whānau. However, our staff will not assess patients for eligibility, nor be present during the administration of any medication used in assisted dying, wherever that may take place. Assisted dying will not occur on hospice premises. We will continue to provide care and support up to the point of assisted death, and during bereavement.

Latest news

23 June 2025
Nurse Maude is trialling Starlink satellite internet to support staff working in some of New Zealand’s most remote and rugged regions. With limited or no mobile coverage in areas such as Golden Bay, the service is being tested to improve real-time access to clinical systems for frontline staff delivering home and community care. Currently, a Case Manager based in Nelson is piloting the technology while working in low signal zones across the district. The trial includes exploring different setups - from mounting the Starlink dish to the roof racks of Nurse Maude vehicles, to positioning it on the parcel tray inside the car. A 12-volt adapter allows the unit to be powered through a standard vehicle cigarette lighter, meaning the connection can be deployed almost anywhere with a clear view of the sky.
19 June 2025
This National Volunteer Week (16–22 June 2024), we were proud to celebrate the heart and hands of our community: our incredible volunteers. This year's theme was “ Whiria te tangata - Weave the people together. " Throughout the week, each of our Hospice Shops hosted their own morning teas and acknowledgements for our retail volunteers, recognising the hard mahi and heart they bring to their communities. These small, personal celebrations were spread across the week - except Tuesday, when we gathered for at McDougall House, celebrating those who volunteer in our care home, hospice, and other services.
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